Phone Restoration

Let’s talk frankly about refurbished phones. When you hear the term “refurbished”, what images or preconceptions come to mind? Scratched or dented products? A returned item that was simply dusted off and re-packaged? We have found that many of the refurbishers in the communications market are just fine with sending equipment like this out to their customers. But would you trust a company like this enough to put one of their refurbished phones on your boss or CEO’s desk? We wouldn’t.

At Black Box Resale Services, we have been repairing and refurbishing phones and other communications equipment for over 20 years. We have always known that our processes far exceeded our competitors. Still, unless you have actually done business with us and seen the quality of our products you might simply think we are “just another refurbisher”. Every time we send out a sample phone to a prospective customer, we get their business. The quality speaks for itself. That is why we have coined a new term to describe the unique process and special kind of love that we give our products – Phone Restoration.

Think of phone restoration along the same lines as classic car restoration. You might find an old ’57 Chevy rusting away in a lot somewhere and decide you want to restore it to the condition it was in when it rolled off the assembly line so many years ago. First you need to test everything out to see what you’re dealing with in regards to the engine and other mechanical parts – it needs to not just look good, but ride down the road good too! So you test it, then rebuild the engine, add a new radiator, and maybe replace the exhaust system. You take it out on the boulevard for a test drive, and it runs great. Now to getting it looking great – you buff out the rust, add some new chrome and give it a snazzy new paint job. It’s good as new!

We do the same with phones. First a series of tests to see what – if anything – electronic needs to be repaired. The phone’s shell is rigorously cleaned and then painted to a brand-new look in our custom paint shop. After a new logo is silk-screened onto the phone, it is reassembled and again plugged into a real-world testing environment to confirm that it is running in tip-top shape. We then box it up with new product literature and a new coil cord and it’s ready to be sent to a customer.

As you can see, our process of repair and refurbishment goes well above and beyond what most other companies do. It’s no longer just a used phone, it’s a restored phone – one that looks and performs exactly like it did when it rolled off the assembly line. Because we know the quality of our restored phones, we stand behind them with an unmatched warranty as well. Other companies can’t offer that simply because they don’t have the same confidence in their products as we do in ours.

Classic phone contest winner   Leave a comment

We recently held a photo contest with our newsletter viewers, telling them to send us a picture of their old or retro office telephones. From the responses, it’s obvious that there are still a whole lot of older desktop phones out there doing their job! From ROLM phones to old Cortelcos to classic Nortel and Executone, folks took pride in showing off their reliable equipment.

This is a shot sent to us by Marilyn N. of her trusty Siemens Rolm phone from 1980. We’re betting this phone has received a positive ROI over the years! She won our contest, and showed us once again that a good phone doesn’t need to retire – if it ain’t broke don’t fix it! And if it is broke, well, we can fix it for you…

The fact is, plenty of offices and businesses are using phones and phone systems like this. They just plain work. At Black Box Resale Services, we carry a huge selection of used telephony equipment and will have just the right product to fit into your system. We stock old and discontinued products that you will not find anywhere else, and they have been meticulously reconditioned and tested to ensure that they will live on for many years to come. We repair and recondition old phones like this every day as well, so if that old rusty but trusty desk phone needs some TLC you can be sure that we will take cood care of it for you. By having your phones repaired, you extend the life of your equipment and get the most return out of your investment.

Give Black Box Resale Services a call today at 877-415-3379 or visit our website to check out our inventory or learn more about our repair services.

Black Box Holiday Party!   Leave a comment

Our annual Holiday party was held on the 13th of December, the first in our new building. Everybody enjoyed some great food and a lot of laughs. The highlight of the day might have been the “Best” Christmas sweater contest…

After much discussion by the judges, Mike Young was declared the winner and took home the coveted trophy!

After the excitement from the sweater contest died down and Mike did a victory lap, the traditional Bingo tournament got underway. People won some great prizes including lots of poinsettia plants.

All of us here at Black Box Resale Services want to wish you and yours a Merry Christmas and happy Holiday season…

Posted December 13, 2012 by Web Admin-BBRS in Uncategorized

Black Box Resale Services adds Geek Squad assistance to provide support to SMB clients.   Leave a comment

The services provided by this new partnership include Geek Squad Office Support, which provides Geek Squad assistance via phone, online chat, remote (as well as optional on-site support).
Service plans are designed to help customers with PC diagnostics and repair, client and server administration, and network integration, including network, firewall, VPN, and server support as well as data backup and transfers.

Posted November 2, 2012 by TmH in Uncategorized

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Hosted VoIP for Disaster Recovery   Leave a comment

“The show must go on…”

A comprehensive disaster recovery plan is essential for any business, and the telephony system might be the single most important component to safeguard.   If your business is using traditional PBX technology through the local telephone company, you are guaranteed downtime and loss of revenue should a disaster make phone lines inoperable.  Voice Over IP(VoIP) communications systems have built-in disaster recovery traits.  Since voice data is transmitted over the Internet, data can be alternatively routed in order to avoid breakdowns in infrastructure caused by a disaster such as flooding, fire or inoperable lines. 

With a hosted VoIP solution, all of your voice data servers are housed in “The Cloud” offsite and accessed over the Internet.  In the event of a catastrophe or disaster, your communications system can be brought back to functionality very quickly.  There is virtually no lapse in business continuity.   Once a new location is established, phones can be plugged into the network and you’re back up and running.  In the interim before a new location is established,  calls can easily be re-routed to mobile devices. 

There are many, many advantages to implementing a hosted VoIP communications solution in your business.  However, it is a big switch and if your telephone system is operating sufficiently then why change it?  Well, companies are now realizing the disaster recovery benefits of running a hosted VoIP system behind their current system strictly for the purposes of disaster recovery.  The cost is minimal, and considering the speed at which business continuity can be restored after a disaster it simply makes sense.

When you want it made-to-order   Leave a comment

Custom Cabling Infrastructure Products by Black BoxSure, we offer thousands of products, but sometimes your customers need more than an off-the-shelf solution. That’s why we built more than 150,000 custom products last year alone. We’re committed to making sure you get exactly what you need for your specific application. Our extensive range of custom capabilities include cables, adapters and faceplates. Many categories of UTP patch cables can be custom pinned, cut to specific lengths, even color coordinated. Need green cross-pinned CAT5e exactly 46 inches long? We do that!

Posted July 27, 2012 by TmH in Infrastructure, Small Business, Structured Cabling

Stay tuned for upcoming webinar information!   Leave a comment

We’ve teamed up with Star2Star to bring an exciting webinar series to you!
Our first edition scheduled for September 20th is geared towards businesses with multiple locations. Hear real-world examples of how retail clients have saved money with new features like line pooling using cloud-based solutions.  Psst..there will be a fun give-away for attendees too! Call 866-549-5739 to get registered.

Posted July 24, 2012 by TmH in Hosted VoIP, Retail, Small Business

Check out our Nortel & Siemens Switchbook   Leave a comment

We offer solutions for customers that need a turnkey solution. For businesses that want to quickly and efficiently expand their current platform or even those looking to shore up their disaster recovery plans, our switchbook listings have all the major components of a complete phone system in one place. Consider it an ala carte menu of phone and voicemail systems!» Check out some highlights from our wide selection and Make the Smart Call.
Request a quote or call 800-325-3740 today!

Black Box Resale stocks many hard-to-find items, including Nortel BCM50's Nortel BCM50
» Release 5.0 with 2 expansion ports, 3 analog trunks and 7 IP Sets with 20 voicemail boxes and 21 call center agent licenses. Reference Black Box Resale Part #: XBCM001BBAF5D3CC
Nortel CS1000E
» Release 6.0 Premium Services with CallPilot 202i Release 5.0.
Reference Black Box Resale Part #: XCS1000E318825343
Nortel BCM 400
Release 4.0, with 2 IP sets and 44 mailboxes and 8 VOIP licenses. Redundant System Capabilities. Reference Black Box Resale Part #: XBCMCF83E30A0000
Siemens HiPath 3550
Release 7.0 with 10 HG1500 B Channels

Posted July 16, 2012 by TmH in Avaya, Nortel, Siemens

Monster in your closet?   Leave a comment

The lifeline of your network
At Black Box, we know that the network is the heart of your business. From the data center to the desktop, each element is important to the success of your organization. Combined with the fact that your cabling system will be around far longer than your current PC or network switches, you know that a well-planned strategy will only net positive outcomes.

Be agile
Let’s face it, the IT organization is no longer the only or the most convenient technology solution provider. IT departments are pulled in many directions and often, support staff isn’t focused on working on something until ‘it’s broken’. This includes managing new cabling projects and maintaining cabling infrastructure in general.

Consider engaging a provider who is trained and certified to BICSI standards. Why BICSI? Comprehensive programs ensure quality installations and consideration of long-term growth into design plans. Along with knowledge of local codes, electrical requirements, and safety regulations, our project team understands the complex ‘under-world’ of cabling systems.

Monster in your closet?
From expert advice on your new or upgraded structured cabling system, and for complete services ranging from design and products through installation and maintenance, call your cabling specialist today.

It’s ok to open your eyes now
A smart and future-forward cabling system takes careful planning. We do that!


Posted June 22, 2012 by TmH in Infrastructure, Uncategorized

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Go Green   Leave a comment

This Earth Day, we are hearing a lot about how businesses can help the environment by adopting Green initiatives. There are lots of different ways – reduce energy consumption, manage waste, employ alternative energy resources, etc. Another way that businesses can “Go Green” is by purchasing used or refurbished equipment and having broken equipment repaired rather than replacing it with new gear.

At Black Box Resale Services, we take pride in the fact that we we save a phone or networking switch’s life by keeping it out of the landfill and giving it a second go. We repair a lot of phones and other gear. They come into our facility broken down and dirty, and when we are done with them they look and function good as new.

Our repair specialists are certified experts in their field, and work with the latest technologies as well as older legacy equipment. Our repair services include testing, cleaning, sanitizing, plastic recoating, silk-screening and painting – to certified specifications as good or better than OEM specs.

Black Box Resale Services also purchases old or unwanted equipment from companies that want to “clean house” and make back some of the money they invested in it.  We’re kind of like an animal shelter – telecom shelter –  and don’t worry, we will make sure to find a good home for your equipment!

The bottom line is that by taking advantage of refurbished equipment you can save money and still enjoy the same quality and warranty as new.  Repairing your broken gear instead of tossing it out and getting new gear also saves you money without loss of performance.  Saving money is a great incentive, and on top of that you can take stock in the fact that you are doing the environment a favor.

Posted April 25, 2012 by Web Admin-BBRS in Long, Repair