Archive for the ‘Cisco’ Category

Phone Restoration

Let’s talk frankly about refurbished phones. When you hear the term “refurbished”, what images or preconceptions come to mind? Scratched or dented products? A returned item that was simply dusted off and re-packaged? We have found that many of the refurbishers in the communications market are just fine with sending equipment like this out to their customers. But would you trust a company like this enough to put one of their refurbished phones on your boss or CEO’s desk? We wouldn’t.

At Black Box Resale Services, we have been repairing and refurbishing phones and other communications equipment for over 20 years. We have always known that our processes far exceeded our competitors. Still, unless you have actually done business with us and seen the quality of our products you might simply think we are “just another refurbisher”. Every time we send out a sample phone to a prospective customer, we get their business. The quality speaks for itself. That is why we have coined a new term to describe the unique process and special kind of love that we give our products – Phone Restoration.

Think of phone restoration along the same lines as classic car restoration. You might find an old ’57 Chevy rusting away in a lot somewhere and decide you want to restore it to the condition it was in when it rolled off the assembly line so many years ago. First you need to test everything out to see what you’re dealing with in regards to the engine and other mechanical parts – it needs to not just look good, but ride down the road good too! So you test it, then rebuild the engine, add a new radiator, and maybe replace the exhaust system. You take it out on the boulevard for a test drive, and it runs great. Now to getting it looking great – you buff out the rust, add some new chrome and give it a snazzy new paint job. It’s good as new!

We do the same with phones. First a series of tests to see what – if anything – electronic needs to be repaired. The phone’s shell is rigorously cleaned and then painted to a brand-new look in our custom paint shop. After a new logo is silk-screened onto the phone, it is reassembled and again plugged into a real-world testing environment to confirm that it is running in tip-top shape. We then box it up with new product literature and a new coil cord and it’s ready to be sent to a customer.

As you can see, our process of repair and refurbishment goes well above and beyond what most other companies do. It’s no longer just a used phone, it’s a restored phone – one that looks and performs exactly like it did when it rolled off the assembly line. Because we know the quality of our restored phones, we stand behind them with an unmatched warranty as well. Other companies can’t offer that simply because they don’t have the same confidence in their products as we do in ours.

The Dangers of Counterfeit Cisco Equipment and How to Protect your Business   Leave a comment

Cisco has recently advanced its efforts to convey the risks of purchasing the company’s equipment from non-certified sellers and resellers. This is a problem which continues to plague all aspects of the Business and Technology world, and as a Gold-Certified Cisco partner Black Box Resale Services wants to ensure that consumers are informed about the issue. All organizations, from the pizza shack at the end of the block to the United States Department of Defense need to know that their network’s equipment is genuine. If it is not, and if concessions are made to purchase grey market or non-certified gear, the results can be disastrous. Any short-term cost savings will not be worth the damage bad equipment will do to your company’s infrastructure.

Since 2005, the FBI has cracked down on counterfeit Cisco equipment through its “Operation Network Raider” initiative. Main focus for this operation is on Cisco products coming from China. It is feared that counterfeit Chinese networking products find their way into US markets via non-certified and grey market sellers and resellers, and the Government’s network security may be put at risk. It is a distinct possibility that network engineers may be installing counterfeit Cisco devices into networks containing sensitive data, and unwittingly aiding other countries as they attempt to spy on us. Equipment may be rigged with back-door access, viruses or malicious software designed to fail. Also, much of this equipment is simply not up to the quality standards of Certified Cisco Equipment. If a company installs counterfeit networking gear, chances of network failure are greatly increased – not to mention the imminent danger of a system failing in a nuclear facility or air traffic control center. In 2010, the FBI stated it had seized $145 million worth of counterfeit Cisco equipment in a covert operation that’s netted no less than 715 seizures and brought 31 felony convictions.

Beyond these alarming threats to our National Security, any company looking to purchase Cisco equipment(or any networking equipment for that matter) needs to ensure that they are getting genuine gear whether it is new or refurbished. In the refurbished market, there are two types of Cisco resellers – those that sell Certified Cisco Refurbished Equipment(CCRE) like Black Box Resale Services and those that sell simply refurbished equipment without Cisco certification. Read the following documents from Cisco regarding the benefits of purchasing from a Certified Reseller

What is Cisco Certified Refurbished Equipment?

Side-by-side comparison of New, Certified Refurbished and Non-Certified equipment

These documents from Cisco certainly establish the many benefits to purchasing Certified networking and telephony equipment. Any business can rest assured knowing that their equipment is of the highest quality, backed by Cisco warranties, and exhaustively tested to ensure that it operates to utmost functionality. The peace of mind that comes from buying Certified Cisco is one of our highest commodities here at Black Box Resale Services, and we have worked hard to produce that peace of mind through the high standards we are held to in order to be called a Gold-Certified Cisco partner.

Posted May 23, 2011 by Web Admin-BBRS in Cisco, Enterprise, Long, Repair, Small Business

Cisco ATA repair   Leave a comment

Since Cisco announced the End-of-Life details about their ATA186, ATA187, and ATA188 Analog Telephone Adaptors(ATAs) back in September 2010, many companies are wondering where their equipment and service contracts stand. These products are easy to implement into a system, and fit the requirements of any business, big or small. Now that Cisco is phasing out these ATAs and considering the products obsolete, what are your options?

Lead times for ATAs through Cisco continue to be ridiculously long. If your company needs upgraded ATAs to replace the deprecated models, get comfortable because it is going to be a long wait. If you can’t get the old models, and you can’t get the new models, what are you supposed to do? Well, you have the option to get Cisco ATAs repaired at a modest charge with very short lead times.

Here at Black Box Resale Services, we have seen an increase in repair requests for these ATAs and now realize that we are able to offer repair services for Cisco ATAs above and beyond our competitors due to our large state of the art repair facility and team of skilled technicians. We have been repairing telecommunications equipment for over 20 years, and see repair options for this product line as having mutual benefit for our company and yours. The ATA repairs we have already done for companies have made our customers extremely happy, which makes us happy too!

When faced with the task of maintaining their current system, many companies fear that these discontinued ATAs will need to be upgraded across the entire system. This upgrade to new equipment will be very expensive, and put a big strain on their bottom line. Beyond this, long lead times for the equipment can be extremely frustrating. We would like to make sure that our ATA repair services are understood as an option for system maintenance, by far the most inexpensive option for any business which uses these products.

Our repair facility gives us the ability to repair these Cisco ATAs(along with other equipment), no matter the quantity, in an efficient manner meaning that your good-as-new equipment will be back in your hands in no time. Save money, get the same quality and warranty as new, and keep these useful devices out of the landfill.

Cisco ATA Repair from Black Box Resale Services

Cisco ATA Repair from Black Box Resale Services

Posted March 14, 2011 by Web Admin-BBRS in Cisco, Long, Repair