Archive for the ‘Plantronics’ Category

Unified Communications   Leave a comment

Wikipedia defines Unified Communications as follows –

“An evolving communications technology architecture which automates and unifies all forms of human and device communications in context, and with a common experience. Its purpose is to optimize business processes and enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies.”

Unified Communications(UC) has come to the forefront of the business world since VOIP telephony first emerged as an upgrade to traditional PBX systems. By tying desktop IP phones to the network via special connection devices on either end of the networked device, the phones became extremely useful and flexible communications interfaces. It didn’t take long for companies such as Siemens, Cisco, Avaya and others to take advantage of this emerging technology by creating telephone systems which did not rely on the PBX but rather came out of the box as true IP devices when attached to a properly configured system.

Desktop telephones were now capable of much more, becoming another networked interface which ran off configurable software. However, Unified Communications(UC) now goes beyond simply attaching your desktop phone to the network. Today, we communicate through various channels – E-mail, messaging, chat, fax, video, telephone and more. True UC ties all of these communications channels together allowing employees, business partners and customers to communicate seamlessly regardless of their location. One particularly useful asset of a UC system is the ability to monitor coworker’s availability or location. This is known as “presence” and makes for seamless business communication and a reduction in latency. By knowing a person’s status, we can communicate with them via the proper channel at all times. All of this equates to increased collaboration, communication and business process integration.

At Black Box Resale Services, we have strong partnerships with companies at the forefront of Unified Communications solutions such as Avaya, Cisco, Plantronics and Siemens. We offer both new and refurbished equipment to enable your business to become unified, as well as installation and cabling services. Whether you need to replace or repair a single device or are looking to upgrade your entire system, our experience in providing true Unified Communications solutions will ensure that your system is future-proof. Make the smart call and contact Black Box Resale Services.